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FREE SHIPPING ON ALL ORDERS OVER $100 WITHIN USA!

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Frequently Asked Questions

 
 

What is your shipping Policy? 

I want to help make your online art purchasing experience as easy and enjoyable as possible. If after reading this page you still have questions, please contact me. I'll be happy to answer your questions. My aim is for you to have a seamless and delightful experience so you can enjoy the art you've acquired each time you look at it.  

FOR OPEN EDITION PRINTS
Shipping times typically range from 1-7 business days, although delays due to Covid-19 may extend the shipping times in some cases. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. 

^ My print partner stocks some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands) and for international orders please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST FOR OPEN EDITION PRINTS? 

The shipping price is calculated based on the weight coefficient of each item. You will see the total shipping cost automatically calculated for you during checkout.

FOR ORIGINALS & LIMITED EDITIONS PRINTS 

Shipping times typically range from 3-10 business days, plus any extended shipping time due to Covid-19. Tracking information will be emailed to you as soon as available. 

Shipping costs: ground shipping is FREE for all orders of original art and limited edition prints over $100 within the United States. Customers from other countries will need to contact us directly (caleyodwyerart@gmail.com) to request a quote for shipping. 

All shipping is from the United States. Shipping outside the 48 contiguous United States, Alaska, and Hawaii typically requires export paperwork and thus, special handling due to each country's import restrictions, VAT, and other fees. Customers outside of the United States will be responsible for paying any applicable duty charges upon receipt of their artwork. 

Although ground shipping within the USA is FREE for all original art and limited edition prints over $100, please request a shipping quote for expedited 2-day shipping on orders over $100, as well as for all orders shipping to international destinations.

Within the United States, Shipping for Original Art & Limited Edition Orders From:Ground ShippingExpedited 2 Day
Shipping

$1-$50$ 14.95
$29.95
$51-$99$18.95
$34.95
$100+FREErequest quote


CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. Please request an international shipping quote prior to purchasing at caleyodwyerart@gmail.com.

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What is your Policy on Returns/Exchanges/Refunds?

We want you to be happy with the art that you've purchased and have thus invested in tools on this site to help you see how the art will look in your actual space by using the "Live Preview" tool as well as the "Wall Preview" tool you will find on each product page. Please make sure to use either a smartphone or tablet with Live Preview (Augmented Reality) in order to see the artwork in your specific space. See the image below to find those features:

Because these tools are available to you, all sales are final, with the exception of items arriving damaged in transit.

We will provide a refund or a no charge replacement (where applicable) only for any orders damaged in shipping. We want to make sure your shopping and shipping experience with our site is to your liking, so do not hesitate to contact with any questions or concerns. For a refund or replacement, please contact caleyodwyerart@gmail.com. On cancelled orders, there’s a 15% restocking fee and cancelled orders are only available for original artworks and, if requested prior to production, for limited and open edition prints.

What if my shipment arrives damaged?

My print partner and I do our utmost to ensure that you order is packaged carefully and arrives safely at its destination. If your package arrives damaged, BEFORE OPENING IT, take a photo of the packaging, and if there is damage to the artwork PHOTOGRAPH THAT AS WELL, and send the images in an email along with your order number and purchase date. Keep all packaging and await for further instructions from us.

HOW DO YOU PACKAGE ARTWORK?

All artwork is packaged with care to insure safe delivery. My print partner uses variety of carriers including USPS, UPS, and others as needed to ship your fine art prints. In some cases, when an artwork is so large that standard packaging is insufficient, a crate may be used. When I ship original paintings and limited editions, I use UPS or FedEX. With original work and limited editions, you will receive an email with tracking information and a signature will be required for delivery.

CAN I CANCEL MY ORDER? 

Please contact caleyodwyerart@gmail.com as soon as possible if you need to cancel your order. Although order cancellations for prints cannot be gauranteed, if your order has not already gone into production we will attempt to cancel it. For original art, only orders which have not yet been shipped can be cancelled.

HOW LONG DOES IT TAKE TO PROCESS A REFUND for cancelled orders? 

Processing a refund typically takes up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

To request refunds and replacements, please email caleyodwyerart@gmail.com

WHO TO CONTACT? 

You can reach out at any time by email at caleyodwyerart@gmail.com 

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How can I keep up with your new work?

Please follow us on our social media pages as we are constantly posting about new work!

Instagram: https://www.instagram.com/caleyodwyer_art/

Facebook: https://www.facebook.com/CaleyODwyerArtist/ 


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We will provide a no charge replacement or refund for any quality issues (ONLY). We may request to have the order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference or anything other than when the product is received in a damaged condition. For such cases, we will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact caleyodwyerart@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Caley O'Dwyer Art provides high-quality Canvas, Fine Art Papers, Photo Papers, Acrylic, Metal, Wood prints, using the highest quality materials, equipment, and inks in their respective categories.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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